Accelerate your data workflows with expert help, priority access, and peace of mind. Our Premium Support offering is built for engineering teams who rely on Remix by SQLpipe in production and need fast, reliable assistance, whether it is first-time setup or complex, ongoing operations.
Why choose Premium Support?
Deploying and managing data pipelines across evolving source and target systems can be challenging. With Premium Support, you get direct access to the engineers behind Remix, faster troubleshooting, and tailored guidance to help you get the most out of your data stack.
What's included?
Priority Technical Support
24/7 access to expert help with guaranteed response timesPrivate Slack or Microsoft Teams channel with SQLpipe engineersFast resolution of schema mapping issues, deployment blockers, or runtime errors
Onboarding & Integration Assistance
Personalized architecture review to align with your infrastructureHands-on workshops for setting up source/target schemas and transformationsHelp integrating custom data sources or enterprise systems
Managed Upgrades & Patch Support
Early notifications for new releases and security updatesAssistance planning and executing safe upgradesEmergency patch support if vulnerabilities arise
Schema Validation & Compliance Consulting
Best-practice reviews for schema mapping and validation logicGuidance for building audit-friendly, regulation-aware data flowsTemplates and support for GDPR, HIPAA, and industry-specific requirements
Early Access & Roadmap Input
Be the first to try upcoming features through beta access
Named Solutions Architect (Optional)
For enterprise customers, we offer a Named Solutions Architect - a dedicated technical expert familiar with your implementation who can advise on scaling, migration, or cross-system integrations.
Support Tiers
| Tier |
Features |
Price |
| Standard |
Email support, upgrade notices, documentation access |
$5,000/year |
| Premium |
24/7 support, Slack/Teams access, onboarding help, patch assistance |
$20,000/year |
| Enterprise |
Everything in Premium + custom integrations, roadmap calls, named expert |
From $50,000/year |
Who is it for?
Teams deploying Remix in production environments.Enterprises with complex data pipelines or compliance needs.Anyone looking for faster integration and reduced risk.
